Shipping & Returns

All artworks, including paintings and sculpture, are generally final sale. Please review the description, dimensions, condition information and images carefully before purchasing. We encourage an in-person viewing where practical.

For Sydney clients, a home viewing or trial may be available by prior written arrangement and subject to artwork, access, insurance and transport requirements.

Nothing in this policy limits your rights under the Australian Consumer Law. If an artwork is faulty, damaged before delivery, or not as described, please contact us promptly so we can assess the issue and provide the remedy required by law.

If you have concerns for any other reason, contact Heseri within 7 days of delivery. We will review the circumstances and work with you on an appropriate response; this process does not guarantee a refund or exchange.

In particular cases, Heseri may arrange a consultation with a gallery representative, conservator or, where appropriate, the artist to assess condition and discuss care or remedial options. Any maintenance or repair requires a separate written agreement and may involve additional fees.

By purchasing from Heseri, you acknowledge this final-sale policy subject always to your non-excludable Australian Consumer Law rights.